Refund policy

Every piece is one donor's hair, wefted into a clip-in set after you order it. That makes this policy narrower than most, and we would rather be clear than clever about it.

You have 14 days

If something is wrong with your set, contact us within 14 days of delivery and we will refund you in full. Tell us what the problem is and send photographs of the piece as it arrived. We will confirm the return with you before you send anything back.

The hair must be unworn

It has to come back in its original state. Not clipped in, not washed, not cut, not coloured, not heat styled, with the wefts exactly as they were sent. Once a set has been worn we cannot accept it, because it cannot go to anyone else.

How refunds work

Once the piece reaches us and has been checked, we refund the full amount you paid to your original payment method. That usually appears within five business days. Return shipping is on us.

What we cannot take back

A set that has been worn, cut, coloured or altered in any way, including re-clipping or trimming the wefts. Anything raised after the 14 day window has closed.